Frequently Asked Questions

Do many STIs really have no symptoms?

Yes — and that’s more common than most people realize.

Many sexually transmitted infections can be present without obvious symptoms, which is why routine testing is an important part of overall sexual wellness and peace of mind.

Testing is not about assumptions — it’s about taking care of yourself confidently and responsibly.

Will anyone know I booked?

Your privacy is one of our top priorities.

Key West Conchfidential was created to provide discreet, confidential care in a judgment-free environment. Visits are designed to be private, professional, and respectful from start to finish.

All team members are required to sign confidentiality agreements and non-disclosure agreements (NDAs), and patient information is handled with strict privacy standards.

Small island. Big privacy needs.

How private and confidential are services?

Confidentiality is foundational to our care model.

We understand that privacy matters — especially in a close-knit island community and tourist destination. Appointments are handled discreetly, communication is professional and confidential, and every effort is made to protect patient privacy throughout the experience.

Our goal is to create an environment where adults feel comfortable seeking sexual wellness care without fear of embarrassment or judgment.

Where do appointments take place?

We come to you. Appointments may take place at:

Homes - Hotels - Vacation rentals - Condos - Boats - Other private locations when appropriate Care is designed around convenience, comfort, and discretion.

What services do you offer?

Services include: STI PCR testing - STI treatment when clinically appropriate - Sexual health and wellness consultations - UTI evaluation and treatment - Vaginal health concerns - Herpes evaluation and outbreak treatment - Post-exposure prophylaxis (PEP) consultations - Doxy-PEP education and evaluation - Expedited Partner Therapy (EPT) when appropriate

What is PCR STI testing?

PCR (polymerase chain reaction) testing is a highly sensitive molecular testing method commonly used to detect infections such as chlamydia, gonorrhea, and trichomoniasis.

PCR testing is widely utilized because of its accuracy and ability to detect infections even when symptoms may not be present.

Why is PCR testing important?

Many infections may be asymptomatic, meaning a person can feel completely well and still test positive.

PCR testing helps support earlier detection, timely treatment, and informed sexual wellness decisions.

Routine testing can be an important part of preventive healthcare and peace of mind.

Can treatment be provided during the visit?

When clinically appropriate, treatment may be provided during the same visit. In many cases, medication may be dispensed onsite directly during your appointment for added convenience, privacy, and faster access to care. No waiting room. No pharmacy stop.

Will I need to go to a pharmacy?

No. When clinically appropriate and available, medications may be dispensed directly during your visit, helping reduce additional errands, pharmacy lines, and unnecessary exposure of personal health concerns.

Do I need symptoms to book an appointment?

Not at all. Many people seek testing or consultations for: Routine screening - New relationships - Peace of mind - Travel-related concerns - Condom failure - Potential exposure - Preventive sexual wellness care. Sexual health is healthcare.

Is sexual wellness care only for people who think they have an STI?

No. Sexual wellness includes prevention, education, confidence, healthy relationships, body awareness, and proactive healthcare — not just testing.

We believe sexual health conversations should feel normal, respectful, and stigma-free.

Is this service LGBTQIA+ inclusive?

Absolutely. Key West Conchfidential welcomes adults of all identities, orientations, and backgrounds with respectful, inclusive care.Everyone deserves access to private, compassionate healthcare.

What is Expedited Partner Therapy (EPT)?

EPT allows partners of certain STI-positive patients to receive treatment without a separate medical evaluation when permitted and clinically appropriate under Florida guidelines. This can help reduce reinfection and support community sexual health.

What is PEP?

PEP (Post-Exposure Prophylaxis) is a time-sensitive medication regimen that may help reduce the risk of an STI after a possible exposure. The sooner evaluation occurs after a potential exposure, the better — ideally within 72 hours.

What is Doxy-PEP?

Doxy-PEP involves the use of doxycycline after certain sexual exposures to help reduce the risk of some bacterial STIs in select individuals.

It is not appropriate for everyone, but we can discuss whether it may be an option based on your health history and risk factors.

Are appointments judgment-free?

Always. Our goal is to create a professional environment where people feel safe asking questions, seeking testing, and taking care of their health without shame or embarrassment.

Do you accept insurance?

At this time, services are self-pay. Payment information and pricing transparency are provided before services whenever possible.

Can I book even if I’m visiting Key West?

Yes — many clients are visitors. Care is designed to fit the pace and privacy needs of island life, whether you’re local or visiting the Keys.

What if I’m nervous or embarrassed?

That’s incredibly common. Many people feel anxious discussing sexual health, and you are not alone. Our approach is calm, respectful, confidential, and designed to make the experience feel as comfortable as possible.

Is testing part of routine healthcare?

Yes. Routine sexual health screening is a normal part of healthcare for many adults — just like annual physicals, dental visits, or wellness exams.

Knowledge matters. Peace of mind matters.

Can I ask questions before booking?

Absolutely. We want people to feel informed, comfortable, and supported before scheduling services.